How long does it take to receive my package?
Contact & FAQ
Have a question?
You can contact us via e-mail: customer.support@laluceweb.com, La Luce Groupt Ltd, 71-75 Shelton Street, London, Greater London, WC2H 9JQ
but first, please take look at these commonly asked questions:
Please allow for up to 2-3 days for processing your order. Once your order ships from our warehouse, you can expect up to 2-3 weeks for final delivery. Due to COVID, shipments may be delayed longer than usual.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number. Click here to track your order with the provided tracking number.
What is the return policy?
Please read our Return Policy for more information.
Why did I only receive part of my order?
To better serve our worldwide customers, we have distribution centers around the world. If you ordered multiple different products, your order may arrive in separate shipments.